Pickup Time and place for a shared transfer by shuttle bus from the airport to the hotel.

The full conditions for providing a shared transfer by bus, minibus or minivan shuttle from the airport, including the pick up time and place, are posted:

1) before payment of the booking - in the description of the conditions of the booking in the tab “Details and conditions” and are available at the stage of choosing the type of trip and type of car.


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2) For Paid booking - the conditions for the execution of shared transfer booking are placed in the voucher in the user's Personal Account. The voucher is also sent to the email address specified when placing the booking.

To pickup your paid shared transfer,  please identify yourself by showing a transfer voucher or a code / QR code from your voucher to the driver.

A meeting point for a shared transfer from the airport.

Your voucher contains information on how to find a meeting point for a shared transfer and where representatives of the transport company are waiting:

• either inside the airport building,
• or outside the airport building,
• or you need to contact the dispatcher to clarify the meeting point for a shared transfer.

For large airports with multiple terminals, the instructions vary depending on the arrival terminal.


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You receive the meeting instructions according to the data on the day of booking, payment of the booking.  If the arrival terminal of your flight was changed, then the transport company could have had time to track the changes of your flight and send a new pickup instruction, or could not have had time. In this case, the instruction will not correspond to the new arrival terminal.
If you could not find the meeting point, or the bus at the meeting point, proceed according to the instructions

The meeting instruction in the voucher may contain a text description and a diagram, it is often indicated to go to the counter with a certain number and present the voucher or approach a certain exit, a certain place. For example, the layout of the meeting point:


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The scheme of the meeting point for a shared transfer is developed for each specific airport and according to the conditions of each specific transport company. 
A shared transfer does not include a meeting with a sign, you need to find a counter, an office, a meeting point of a transport company at the airport yourself according to the instructions.
 

If you could not find a meeting point for a shared transfer.

Instructions in case of difficulties with finding the meeting point for your transfer and the contacts of the transport company for assistance are in the voucher. Contact the transport company at the numbers indicated in the voucher or resort to the help of the airport staff. Mostly, passengers do not have any difficulties with finding a meeting point or an information desk of a transport company, since shared transfers are often provided by large well-known transport companies, an experienced airport employee will easily tell you where to find a meeting point or an information desk of a transport company, do not hesitate to ask.

Departure time of the shared transfer from the airport.

The exact departure time of the shared transfer is not known in advance, since the work of the shuttles is organized in accordance with the arrival/departure schedule of the airport flights and the interval of departure of the shuttles from the airport depends on the arrival of passengers' flights. 
As a rule, shuttles depart from the airport every 60-90 minutes during the daytime. At night, the shuttle departure interval may be extended or, in some directions, the shuttles do not run at all.
The shuttle departure interval may vary depending on the season, days of the week, holidays and weekends, days with higher/lower load, as well as delays in the arrival of airport flights and weather conditions. The schedule of shared tourist transfers by buses, minibuse, minivan shuttles is organized in such a way as to collect arriving passengers from different flights in a certain period of time, therefore, if there are delays in the arrival of flights, there may be delays in the departure of the shuttle.

In case of unforeseen delays in the departure of your shared transfer from the airport, contact the representatives of the transport company for help and additional information. This can be done by contacting the counter of the transport company at the airport or by calling the hotline number of the transfer service provider from your voucher.

Waiting time for the passenger to pick up the shared transfer bus from the airport.

The time period during which the passenger should appear for pickup the shuttle bus is indicated in your voucher, in the field “Maximum waiting time at the arrival point”. As a rule, the maximum waiting time is 60 minutes after the pickup time of the flight that you specified in the booking. If you have made changes to the flight details in the booking, then for the latest changes.  However, for small airports, the maximum waiting time at the arrival point may be less, for larger airports, this time may be increased. You will find the exact information about the waiting time for your order in your transfer voucher.

If the flight was delayed - how to take a shared transfer from the airport.

If your flight is delayed, you must follow the instructions from your voucher.
1) If the delay is little and you have enough time to show up for pickup no later than the end of the waiting time included in the booking, then you will have time to pickup according to the voucher. 
2) If the changes are not urgent, more than 24 hours, then they must be made in the booking online from your Personal Account. You will find more information here:

How to change the transfer order instructions and answers

3) If the changes on your flight are urgent and the flight delay is significant, follow the instructions from your voucher about urgent changes less than 24 hours before the transfer. 

Urgent changes: if there is less than 24 hours left than specified in the booking

The transport company tracks flights and can wait for the arrival of a late flight with delays that do not critically affect the schedule of shared transfers. Or, a passenger whose flight is late can be put on another bus run, if there is a suitable one along the route. Also, the transport company has the right to refuse the transfer service, without refund, in case of delay of more than the maximum time allotted to the passenger for pickup, and in cases below.

     If your flight is rescheduled,
 or, you arrive by another flight not specified in your booking, the transport company has the right to refuse the transfer, or you may need to reissue the booking, since the shared transfer service is provided only according to the data specified in the booking and the voucher.


Related topics:
Shuttle bus transfer

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