Terms and conditions
EasyUpTur LLP (UK) and Fair Wind Limited (Hong Kong) trading as Intui.travel
Company EasyupturLLP (UK) and Fair Wind Limited (Hong Kong) , acting under the brand name of Intui.travel, (referred to in this agreement as "we", "us" or "our") is acting as an open intermediary for a third-party transport providers (the "Agency"). The contract for the provision of transport service is between you and the Agency.
The official address of the company EasyupturLLP (UK): Eastcastle House 27/28 Eastcastle Street London W1W 8DH, UK, the company is registered under number OC367717.
The official address of the company Fair Wind Limited (Hong Kong): Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong. The company is registered under number 74440597-000
Please read these terms and conditions before you make any booking because it contains important information about your rights and responsibilities, with which you will be bound.
These booking conditions, the information provided on our website and your voucher constitute the entire agreement between us, which applies to all bookings made through EasyupturLLP (UK), including bookings at Intui.travel site.
1. Intui.travel is online search service for land transportations (transfers).
Intui is an agent for transfers booking.Intui does not have its own transport fleet. The transportations (transfers) are provided by carrier companies, but not by Intui.In order to provide an excellent service for you, Intui created a network of more than 5 000 carrier companies from 175 countries of the world. All the conditions of transfer service are indicated in each order of that carrier company, whose offer you choose or have already chosen. For cooperation, Intui chooses licensed transport companies. On the site of Intui you can find suitable vehicles for you and for your luggage, that is while traveling you will feel comfortable. Please, be advised, that the models of vehicles in the different countries can differ from the models of your country.
The booking system of the site of Intui created as a network informational product in order to facilitate the getting acquainted with suppliers` offers and to provide the transfers and also to order the other additional services for customers. The site of the booking system of Intui does not render tour operators` and travel agents` services and is not a subject of law regulating these relations. All the agreements of transfer and the agreements of the other services, which are available on the site, are directly contracted by the site users with the entities rendering these services.
After receiving the confirmation of the user`s agreement with the conditions of present Agreement, the agreement is considered to be contracted and can be applied in official relations between the user and the online booking system of INTUI. The main condition by contracting the present Agreement is the user`s legal capacity and capability to contract such agreements and the legitimate right to enter into contracts with the booking system of the site.
The user states his financial viability and responsibility for the obligations entrusted to him as a result of contracting of the present Agreement and using of the online booking system of INTUI. While using the online booking system, all the personal data should be properly checked by the user and should correspond to the reality, otherwise, all the responsibility for mistakes in the booking will be placed on the user of online booking system of INTUI.
TERMS AND CONDITIONS OF TRANSFER BOOKING
1.1 In order to place your Order you should follow the booking procedure as indicated on the pages of our website. While booking you should indicate the correct and full information in fields of the booking form
1.2 We are entitled, on behalf of the Carrier Company, the Supplier, to decline any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Carrier Company, to a Supplier, we will send an email to inform you of that fact. An alternative may be offered which may include additional charges. We will confirm your booking request by issuing a booking voucher on behalf of the Carrier Company, the Supplier to the e-mail address you have given us upon making a booking. Carrier Company, Supplier details will be only provided if your booking is successfully allocated. Subject to paragraphs 3.2., 3.3, 4. and 5, the order will then be fulfilled by the Carrier Company, the Supplier on the date and at the time you specified while booking and/or while changing order details in the card of this Order situated in the Personal Account.
1.3 You confirm that all details you provide to us for the purpose of purchasing the Service from the Carrier Company, the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Carrier Company, the Supplier concerned who will then not perform the Service.
1.4 For bookings that are successfully allocated to a Supplier, a voucher will be issued containing your journey details, the Supplier's details, conditions of the transfer service and of additional services connected to it. Each voucher has an unique voucher number and presents a document. It is your responsibility to check the details of your booking in the voucher prior to travel and inform us if there are any mistakes.
EasyupturLLP(UK) can not be responsible if the details entered at the time of placing your request or while changing your order are incorrect. You must present your voucher to the driver upon Arrival / pick-up. The Carrier company, the supplier can refuse to provide the transfer service if you did not show your booking voucher.
1.5 Within the framework of transfer Intui receives pick up/drop off information from carrier companies
1.5.1 You can indicate your desired pick up time while booking and/or changing your order following mentioned below requirements:
For transfer from the arrival place (transport hub) to a hotel-address your indicated time should NOT be earlier than the time automatically calculated and indicated in the booking form.
For the return transfer to the transport hub (for a flight, for a train etc.) your indicated time should NOT be later than the time automatically calculated and indicated in the booking form.
The conditions of pick up changing for already booked and paid Order are indicated in paragraph 4. of the present Agreement.
1.5.2 Pick up/drop off point.
According to the route of shuttle-bus and according to your destination point Carrier company indicates pick up/drop off point. The Carrier company has a right for the final choice of pick up/drop off point due to the kind of transfer, infrastructural administrative restrictions (availability of access roads etc.)
2. Prices and payment
2.1. Prices and Services indicated on our site are valid at the time that you visit our website. The price of any Service on our site can be changed before you will pay your booking.
2.2. Prices indicated on the site mean the service rendering in the volume, within the period (the dates and time) and in the quality as specified on the site pages of service description and on the search pages. Changing of any service parameter including already booked order can lead to the changing of the order price.
The price means the delivery from one district (transport point, town and/or an urban settlement, geo-area) to another district (transport point, town and/or an urban settlement, geo-area). Drop off and/or pick up address does not influence the price. Drop off and/or pick up addresses should be located in the pickup and drop off districts. If the address you indicated in the booking form is located in another district, then the price of the service will be changed.
In this case we’ll let you know of the changed cost. You may not pay for the order at the new changed cost. In this case you’d be refunded and the Booking would be canceled.*
* Transaction fees are possible when transferring the refund. It assumes reducing the refund amount according to the conditions of the payment system through which the payment was made from your side.
2.3. If you book extra hours to your order there would be no refund of those cost no matter you used it or not.
The cost of the extra hours might be refunded to you only in case the order was canceled without penalty in terms set by the Transport company as cancellation of the order without penalty.*
* Transaction fees are possible when transferring the refund. It assumes reducing the refund amount according to the conditions of the payment system through which the payment was made from your side.
2.4. If your flight is delayed and there is an option in booking the order "If flight delayed, we wait. No extra charge.", it means that the transport company expects you on arrival, in case of flight delay, up to 2 hours from the scheduled time, without charging extra payment for it.
2.5. Prices are indicated for the whole vehicle, with the exception shuttle bus transfers type, which means the price per person.
2.6. The price of the service while choosing the prepayment on the site and the payment of the surcharge on the spot is the final prepayment fulfilling on the site.
As for the surcharge on the spot we give you an approximate price. The final amount of the surcharge on the spot depends on the exchange rate valid on the day of payment.
2.7. Payment methods are indicated on the page of order booking.
2.8. If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of INTUI, INTUI is not responsible for any of confirmed Service as long as the whole sum is received by INTUI. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
If you have any special requests, please let us know about it at the time of booking. We will exert every effort on all such requests while forwarding them to the transport company, the carrier company, the Supplier, however, we can not guarantee their performance and will not be liable in the event of non-compliance.
3. Currency converting
While choosing a transfer and/or related services on INTUI the user has a possibility to see the price in any available currency. Converting from the relevant currency to euro is implemented at the exchange rate with a value date.
The final price in the currency chosen by the user is provided to him for the payment on the site, that is also shown on the page of order placement (in the personal account).
While paying with bank card, the sum in the currency chosen by the user will be written off from his card. If the user`s card is in another currency, the issuing bank of the user`s card will convert the indicated sum to the currency of the card at its own internal exchange rate. So, the sum in the currency of the card can differ from the sum indicated on the site (even it can be more), because the internal rate of the bank always differs from published rates.
Before payment with a card the user should clarify the internal rate of the issuing bank of the card and clarify the amount of converting commission of the bank. With his payment the Client confirms, that before paying he received an appropriate information and knows the final price in the currency of the card.
Exchange rates applied in the booking system and on the site of INTUI can differ from the exchange rates valid on currency markets at the moment of booking. The information of currency converting is periodically updated, that can be the reason of possible noncoincidences of rates valid on the currency market because of their constant volatilities. The information provided by the currency converting of the site of INTUI is considered to be correct, but does not guarantee the accuracy of the information at the moment of the order placement
4. Changes and cancellation made by you
4.1.1. All the changes you should make yourself in your Personal Account. As soon as the Transport Company, the Supplier, accepts the amends, a new voucher will be sent to your email. If you make changes later than within the time limits of order changing indicated in your voucher and in the card of order, you should act according to the Instruction of your Voucher, that is also available in the card of order in your Personal Account and directly contact the transport company by the phones indicated in the voucher.
There is no payment for order changing. If the order changes cause the changing of the transfer route (drop off districts) and/or any other parameters of the order (such as the following, but not only those parameters): the passengers` quantity, the class of vehicle etc., the Transport company, the Supplier, can change the price of the service. In this case we surely will let you know about it.
Intui as the Transport company can not guarantee the compliance of any requirement and of any change. As a rule, because of good reasons the Transport company has the right to decline made changes. If the Transport company declines order changes you made, you have the right to let your booking remain as “it initially was» or to cancel your order. In this case the conditions of the order cancellation remain valid including the refund.
4.1.2. If the route and/or the arrival time of your flight was changed, you should act according to the instruction indicated in your voucher and in the booking card.
We recommend you contact the support service of the Transport company, the Supplier, as soon as possible, because they maybe can help you to find an alternative transfer. Please, note, neither we nor the Transport company, the Supplier, are not responsible for the payment of such alternative variants of the transfer. According to the conditions and to the provisions of the airlines namely they are responsible to deliver you in time to an initially planned airport of destination.
4.2.1. Cancellation/calling off the order should be made by the client himself in your Personal Account in any time before the date of the first(or the only) segment of transfer. There is no payment for canceling an order in your personal account.
The conditions of order cancellation you can see while booking, moreover the conditions of the order cancellation are available in the booking card in your Personal Account on the Intui.travel site.
4.2.2. Terms of refund for annulled (canceled) transfer look here:
If you pay your order on the Partner`s site, then the payment conditions, the conditions of commission and/or other fees are fixed by the Partner. So, you should get acquainted with these Partner's conditions.
All the amends and cancellations can be accepted only in accordance with the conditions and rules of the Transport company, the Supplier.
4.2.3. Cancellation of one transfer segment of a roundtrip transfer where the date of the first transfer has passed is possible only 48 hours before the date of the second segment and only upon written request to email firstname.lastname@example.org.
In this case, the amount of 15 EUR will be withheld and the amount of the refund will be reduced accordingly.
If at the time Intui receives your request the deadline for cancellation with a penalty has come according to the terms of the Transport Company the amount for the canceled segment will not be refunded.
4.2.4. Cancellation of an order at the initiative of the client through the Intui support service is possible only upon the client's written request to email email@example.com.
In this case, an amount of 10 EUR will be withheld and the refund amount will be reduced accordingly.
On a case-by-case basis, the Cancellation Terms and Conditions specified when booking and paying for the order apply.
According to the terms of the Transport Company, if, at the time Intui receives your cancellation request, the cancellation deadline is due, the amount for the canceled order will not be refunded.
5. Changes and Cancellations made by the transport company, the supplier.
The transport company has the right not to accept the order or to decline the order in following circumstances:
- the drop off address or pick up address are not located in the district indicated in the booking form;
- the indicated drop off address or pick up address do not exist or are not an address;
- the flight number, the date, the arrival and/or departure time are incorrectly or incompletely indicated;
- It is not possible to drop off or pick up at the indicated address because of objective reasons as (and not only as further enumerated) infrastructural and/or administrative restrictions, an absence of access roads etc.
- For the transfer by the shuttle-bus: if instead of a hotel as a drop off point and/or a drop off location or as a pickup point and/or a pick up location you indicated a private house, villa, address;
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you without extra costs, but we will have no further liability to you.
6. Non-delivery of transfer service by the transport company.
6.1. In case, if after arriving you can not find the representative of the transport company at the meeting point you should act according to the instruction indicated in your voucher and in the booking card in your Personal Account.
6.2. If it is detected, that the non-delivery of transfer service occurred through the fault of the transport company, Intui will refund your unfulfilled order in full (one unfulfilled segment of your order, if there were two segments in your order, one of which was not fulfilled), but this refund will not be more than the sum received by Intui after paying your booking.
6.3. If you had to take an alternative vehicle and the payment for it exceeded the price of your booked but non-delivered transfer, in order to compensate for this difference between your booked non-delivered transfer and an alternative variant, you should address directly the transport company, that did not render the transfer service.
7. Service rendering (transfer service rendering) not fully implemented and/or not fully corresponded to the quality.
7.1. If while getting on the vehicle and/or within transfer journey, you see, that the transfer does not correspond to the conditions indicated in the voucher, it is worse than indicated, you should solve this question on the spot with the representatives of the transport company, including contacting the transport company by the phones indicated in the voucher and act according to the instruction of the voucher.
7.2. If there is no possibility to solve the problem regarding service rendering in accordance with the conditions indicated in the voucher and/or to solve any other issue with the transport company on the spot, you should contact Intui according to paragraph 11 of the present Terms and conditions.
7.3. If any of the conditions of the transfer service does not correspond to your expectations but corresponds to described in the voucher either legislative norms and requirements or cultural norms and requirements of that country where the transfer is rendered, we will not be able to accept such a complaint, no compensations and/or refunds in these circumstances will be made.
8. Our Responsibility
8.1. We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited for publishing information on our website about the Services the Suppliers provide; forwarding reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we forward to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
8.2. Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
8.3. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
8.4. Intui as well as the Transport company are not responsible for following circumstances:
- If you indicate incorrect information in the booking form and/or while order changing;
- If you did not check your voucher and did not communicate about mistakes;
- if your arrival and/or departure flight was canceled, postponed and/or delayed;
- you did not get acquainted with the agreement and/or instructions of the voucher;
- you acted or did not act, but not according to the instructions of the voucher;
- your identity documents and/or travel documents and/or visa do not correspond to the requirements made to such documents (for example, and not only if there is such a situation), they can be expired;
- if you didn’t cancel your booking and didn’t show for the transfer pickup, in this case the service is considered to be successfully provided and the payment for such service won’t be refunded regardless of whether you used it or not.
- For any action or omission of a third party, whose activity we are not able to influence, for example your delay at the passport control, your delay by receiving of the luggage etc.
8.5.Intui is not responsible for following situations:
- If the staff of the transport company treats you in a rude and impolite way.
-The actions that can be acceptable for one culture, can also be offensive for another culture.
- If the vehicles or seats in the vehicle do not correspond to your expectations.
The information concerning pick up/drop off points within the transfer, Intui receives from the carrier companies.
9. Force Majeure
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.
10. Your Responsibility
It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number of the Transport company, the Supplier. You have to learn and read the instructions that are provided in your voucher. You have to follow the instructions provided in your voucher. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher, In case if you did not follow the instructions provided in your voucher. It is your responsibility don't break the legislation and culture applicable to the country your's stay and applied by the transport company.
11. Complaint forwarding
11.1. Please, send your complaints to Customer Support Center firstname.lastname@example.org with evidence: Screenshot Call log with attempt of getting in touch with Transport company on time, Whatsapp messages/SMS/Wechat message with the Transport company showing time, location (screenshot),or Photo of the flights information main screen showing date and time, Photo of agreed meeting point (hotel lobby/building entrance/train station/bus station/cruise port with name of place) or Photo Address sign on the building.
11.2. All the complaints should be forwarded in a written form within 20 days since the date of the return transfer (or since the date of your transfer, if there was only one transfer segment in your Order).
11.3. We have the right to ask you for an additional information regarding the subject of your complaint and regarding the confirmation of measures you took in accordance with the instruction of the voucher. The complaints are investigated within 30 calendar days since the date, when Intui received your complaint and/or within 10 calendar days since the date when Intui received an additional information from you.
Intui.travel has the right to refuse in accepting the claim and the claims can not be taken to further process in the cases below:
11.4. Claims are sent by you later than the deadline specified in clause 11.2. or without the evidence specified in clause 11.1.
11.5. If the customer's contact phone number is not specified in the order or is specified incorrectly (for communication of the transport company with the customer)
If you did not follow the instructions from the voucher.
If you have not contacted the transport company by phone, Whatsapp / SMS / Viber/ WeChat
11.6. For orders with risky transactions and/or for which a full refund has been made.
12.1. If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
12.2. We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
12.3. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.
12.4. A person who is not a party to our agreement or the agreement with the Supplier has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of either agreement but this does not affect any right or remedy of another party which exists or is available apart from that Act.
12.5. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
12.6. Our terms and conditions and your use of our website are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
12.7. Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
Intui.travel website is a property of "EasyUptur" LLP. (United Kingdom) , with its registered addresses at Eastcastle House 27/28 Eastcastle Street London W1W 8DH, UK, and Headquarter is address in France: 48 Impasse des Lauriers Tins, 34200 Sète, France , reg. company number OC367717 complies with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
The aim of this statement is to tell you how we will use any personal data you provide through the Intui.travel website or Intui app. Please read it carefully before you proceed.
14. CONTACTING US
If you have any questions about this statement or your personal information, please contact us via email email@example.com