What happens if my flight is delayed? Will the driver wait for me?
For private transfer on the Intui website, the following additional option is available:
«
Flight delayed? We will shift the pick-up time by a maximum of XX hours».
If the option
is included in the transfer service:
The driver
monitors your flight status and adjusts the
car pick-up time within the specified limit (
for example, up to 2 or 3 hours — depending on the offer).
Note: only the car pick-up time is adjusted. The free waiting period remains unchanged.
To select and book a transfer with this option:
Step 1. Use the
filter on the offers page.
![]()
Authors / photo source: Intui.travel.
Step 2. Check the box for the
option «Flight delayed? We will shift the pick-up time by a maximum of XX hours» to display only suitable options.
![]()
Authors / photo source: Intui.travel.
Step 3. Select a car from the offered list and open the section «
Details and Conditions» in the chosen car card.
![]()
Authors / photo source: Intui.travel.
Step 4. Make sure that the selected option indeed
includes this feature by checking the transfer description.
![]()
Authors / photo source: Intui.travel.
If the selected transfer
does not include this option:
The driver will arrive exactly at the pick-up time specified in your booking, regardless of flight delays.
If you realize that you will arrive later, we recommend:
- following the instructions in your voucher,
- contacting the carrier directly to arrange a new car pick-up time,
- making changes to your booking in the personal account.
Note: For individual transfers from a hotel to the airport, train station, port, or bus station, the driver always arrives exactly at the car pick-up time specified in the booking.
If your plans change, please:
- change the pick-up time in your booking,
- coordinate the new time with the carrier.
