They waited for us even though we were late cause of the luggage pick-up. Very nice people, smiling.

Somewhat old bus. But did its job greatly :)

Super

Booking and paying online Mostly on-time with pick-up time

pick-up instruction was not provided in the voucher. For example it didn't mention where exactly to find the driver. Or whether the counter is inside the airport or outside. Had to call costumer service multiple times and still the instruction wasn't quite clear. MPT didn't have any leading sign to the counter. Even on the counter there was no MPT sign. Instruction for pick-up from hotel was also confusing. The online booking gives the impression that you can choose your pick-up time, however in reality, I had to call after 4 pm to schedule a pick-up for a midnight flight. It's all fine if the instructions were clear and provided in the voucher to avoid confusion, stress for travelers and unnecessary calls.

Comfortable, safe and timely transfer.

The exact location and directionds for the transfer desk at Izmir airport should be clearly mentioned in the voucher. We had to ask several times to reach there.

Everything is fine, well on time and with comfort.