Terms and conditions
EasyUpTur LLP (UK) Trading As intui.travel
Company EasyupturLLP (UK), acting under the brand name of Intui.travel, (referred to in this agreement as "we", "us" or "our") is acting as an open intermediary for a third-party transport providers (the "Agency"). The contract for the provision of transport service is between you and the Agency.
The official address of the company: 3rd floor 49 Farringdon Road, London, EC1M 3JP, the company is registered under number OC367717.
Please read these terms and conditions before you make any booking, because it contains important information about your rights and responsibilities, with which you will be bound.
These booking conditions, the information provided on our website and your voucher constitute the entire agreement between us, which applies to all bookings made through EasyupturLLP (UK), including bookings at Intui.travel site.
1. Intui.travel is online search service for land transportations (transfers).
Intui is an agent for transfers booking.Intui does not have its own transport fleet. The transportations (transfers) are provided by carrier companies, but not by Intui.In order to provide an excellent service for you, Intui created a network of more than 4 000 carrier companies from 138 countries of the world. All the conditions of transfer service are indicated in each order of that carrier company, whose offer you choose or have already chosen. For cooperation Intui chooses licensed transport companies. On the site of Intui you can find suitable vehicles for you and for your luggage, that is while travelling you will feel comfortable. Please, be advised, that the models of vehicles in the different countries can differ from the models of your country.
The booking system of the site of Intui created as a network informational product in order to facilitate the getting acquainted with suppliers` offers and to provide the direct online booking of accomodations, air flights, and also to order the other additional services for customers. The site of the booking system of Intui does not render tour operators` and travel agents` services and is not a subject of law regulating these relations. All the agreements of accomodations at the hotels, of air flights and the agreements of the other services, which are available on the site, are directly contracted by the site users with the entities rendering these services.
After receiving the conformation of the user`s agreement with the conditions of present Agreement, the agreement is considered to be contracted and can be applied in official relations between the user and the online booking system of INTUI. The main condition by contracting the present Agreement is the user`s legal capacity and capability to contract such agreements and the legitimate right to enter into contracts with the booking system of the site.
The user states his financial viability and responsibility for the obligations entrusted to him as a result of contracting of the present Agreement and using of the online booking system of INTUI. While using the online booking system, all the personal data should be properly checked by the user and should correspond to the reality, otherwise all the responsibility for mistakes in the booking will be placed on the user of online booking system of INTUI.
TERMS AND CONDITIONS OF TRANSFER BOOKING
1.1 In order to place your Order you should follow the booking procedure as indicated on the pages of our website. While booking you should indicate the correct and full information in fields of the booking form
1.2 We are entitled, on behalf of the Carrier Company, the Supplier, to decline any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Carrier Company, to a Supplier, we will send an email to inform you of that fact. An alternative may be offered which may include additional charges. We will confirm your booking request by issuing a booking voucher on behalf of the Carrier Company, the Supplier to the e-mail address you have given us upon making a booking. Carrier Company, Supplier details will be only provided if your booking is successfully allocated. Subject to paragraphs 3.2., 3.3, 4. and 5, the order will then be fulfilled by the Carrier Company, the Supplier on the date and at the time you specified while booking and/or while changing order details in the card of this Order situated in the Personal Account .
1.3 You confirm that all details you provide to us for the purpose of purchasing the Service from the Carrier Company, the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Carrier Company, the Supplier concerned who will then not perform the Service.
1.4 For bookings that are successfully allocated to a Supplier, a voucher will be issued containing your journey details, the Supplier's details, conditions of the transfer service and of additional services connected to it. Each voucher has an unique voucher number and presents a document. It is your responsibility to check the details of your booking in the voucher prior to travel and inform us if there are any mistakes.
EasyupturLLP(UK) can not be responsible if the details entered at the time of placing your request or while changing your order are incorrect. You must present your voucher to the driver upon Arrival / pick-up. The Carrier company, the supplier can refuse to provide the transfer service if you did not show your booking voucher.
1.5 Within the framework of transfer Intui receives pick up/drop off information from carrier companies
1.5.1 You can indicate your desired pick up time while booking and/or changing your order following mentioned below requirements:
For transfer from the arrival place (transport hub) to a hotel-address your indicated time should NOT be earlier than the time automatically calculated and indicated in the booking form.
For the return transfer to the transport hub (for a flight, for a train etc.) your indicated time should NOT be later than the time automatically calculated and indicated in the booking form.
The conditions of pick up changing for already booked and paid Order are indicated in the paragraph 4. of the present Agreement.
1.5.2 Pick up/drop off point.
According to the route of shuttle-bus and according to your destination point Carrier company indicates pick up/drop off point. The Carrier company has a right for the final choice of pick up/drop off point due to the kind of transfer, infrastructural administrative restrictions (availability of access roads etc.)
2. Prices and payment
2.1. Prices and Services indicated on our site are valid at the time that you visit our website. The price of any Service on our site can be changed before you will pay your booking.
2.2. Prices indicated on the site mean the service rendering in the volume, within the period (the dates and time) and in the quality as specified on the site pages of service description and on the search pages. Changing of any service parameter including already booked order can lead to the changing of the order price.
The price means the delivery from one district (transport point, town and/or an urban settlement, geo-area) to another district (transport point, town and/or an urban settlement, geo-area). Drop off and/or pick up address does not influence the price. Drop off and/or pick up addresses should be located in the pick up and drop off districts. If the address you indicated in the booking form is located in another district, then the price of the service will be changed.
In this case we will inform you about a changed price. You can choose not to pay the order at a new changed price, in this case the payment received from you will be refunded to you in full and the Booking will be cancelled.
2.3. Prices are indicated for the whole vehicle, with the exception shuttle bus transfers type, which means the price per person.
2.4. The price of the service while choosing the prepayment on the site and the payment of the surcharge on the spot is the final prepayment fulfilling on the site.
As for the surcharge on the spot we give you an approximate price. The final amount of the surcharge on the spot depends on the exchange rate valid on the day of payment.
2.5. Payment methods are indicated on the page of order booking.
2.6. If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of INTUI, INTUI is not responsible for any of confirmed Service as long as the whole sum is received by INTUI. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
If you have any special requests, please let us know about it at the time of booking. We will exert every effort on all such requests while forwarding them to the transport company, the carrier company, the Supplier, however we can not guarantee their performance and will not be liable in the event of non-compliance.
3. Currency converting
While choosing a flight, an accommodation and/or related services on INTUI the user has a possibility to see the price in any available currency. Converting from the relevant currency to rubles is implemented at the exchange rate with a value date.
The final price in the currency chosen by the user is provided to him for the payment on the site, that is also shown on the page of order placement (in the personal account).
While paying with bank card, the sum in the currency chosen by the user will be written off from his card. If the user`s card is in another currency, the issuing bank of the user`s card will convert the indicated sum to the currency of the card at its own internal exchange rate. So, the sum in the currency of the card can differ from the sum indicated on the site (even it can be more), because the internal rate of the bank always differ from published rates.
Before payment with a card the user should clarify the internal rate of the issuing bank of the card and clarify the amount of converting commission of the bank. With his payment the Client confirms, that before paying he received an appropriate information and knows the final price in the currency of the card.
Exchange rates applied in the booking system and on the site of INTUI can differ from the exchange rates valid on currency markets at the moment of booking. The information of currency converting is periodically updated, that can be the reason of possible noncoincidences of rates valid on the currency market because of their constant volatilities. The information provided by the currency converting of the site of INTUI is considered to be correct, but does not guarantee the accuracy of the information at the moment of the order placement
4. Changes and cancellation made by you
4.1.1. All the changes you should make yourself in your Personal Account. As soon as the Transport Company, the Supplier, accepts the amends, a new voucher will be sent to your email. If you make changes later than within the time limits of order changing indicated in your voucher and in the card of order, you should act according to the Instruction of your Voucher, that is also available in the card of order in your Personal Account and directly contact the transport company by the phones indicated in the voucher.
There is no payment for order changing. If the order changes cause the changing of the transfer route (drop off districts) and/or any other parameters of the order (such as the following, but not only those parameters): the passengers` quantity, the class of vehicle etc., the Transport company, the Supplier, can change the price of the service. In this case we surely will let you know about it.
Intui as the Transport company can not guarantee the compliance of any requirement and of any change. As a rule, because of good reasons the Transport company has the right to decline made changes. If the Transport company declines order changes you made, you have the right to let your booking remain as “it initially was» or to cancel your order. In this case the conditions of the order cancellation remain valid including the refund of the whole paid sum.
4.1.2. If the route and/or the arrival time of your flight was changed, you should act according to the instruction indicated in your voucher and in the booking card.
We recommend you contact the support service of the Transport company, the Supplier, as soon as possible, because they maybe can help you to find an alternative transfer. Please, note, neither we nor the Transport company, the Supplier, are not responsible for the payment of such alternative variants of the transfer. According to the conditions and to the provisions of the airlines namely they are responsible to deliver you in time to an initially planned airport of destination.
4.2.1. Cancellation/calling off the order should be made in your Personal Account in any time before the date of thefirst(ortheonly)segment of transfer.
The conditionsof order cancellation you can see while booking, moreover the conditions of the order cancellation are availablein the booking card in your Personal Account on the Intui.travel site and in the voucher.
4.2.2. The time limits for each order cancellation are fixed by the Transport company, the Supplier, that include the conditions of the full refund of the payment. The Transport company, the Supplier, can take the penalty for the order cancellation or for order changes as indicated in their conditions of order cancellation (as a rule, the less time remains before the date of the transfer the more penalty should be paid and the sum of the penalty can reach 100% of the transfer price).
4.2.3. Refund for the cancelled order, if it should be refunded according to paragraph 4.2.2.,
is made through the same payment system, from which you paid your order, fees or any other commission are not applied, except for cases mentioned below.
If you paid through the following payment systems Giropay, Sofort, iDEAL, the refund will be made to those bank details that you will provide for refunding. In this case the commission in amount of 6EUR-35EUR will be charged by bank systems for processing the transaction, the sum of the commission depends on the bank and on the country, where you have your bank account for refunding. The commissions for transaction costs will be charged while transferring the sum of refund, that will reduce the transferred sum.
If you pay your order on the Partner`s site, then the payment conditions, the conditions of commission and/or other fees are fixed by the Partner. So, you should get acquainted with these Partner`s conditions.
All the amends and cancellations can be accepted only in accordance with the conditions and rules of the Transport company, the Supplier.
5. Changes and Cancellations made by the transport company, the supplier.
The transport companyhas the right not to accept the order or to decline the order in following circumstances:
- the drop off address or pick up address are not located in the district indicated in the booking form;
- the indicated drop off address or pick up address do not exist or are not an address;
- the flight number, the date, the arrival and/or departure time are incorrectly or incompletely indicated;
- It is not possible to drop off or pick up at the indicated address because of objective reasons as (and not only as further enumerated) infrastructural and/or administrative restrictions, absence of access roads etc.
- For the transfer by the shuttle-bus: if instead of a hotel as a drop off point and/or a drop off location or as a pick up point and/or a pick up location you indicated a private house, villa, address;
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you without extra costs, but we will have no further liability to you.
6. Non-delivery of transfer service by the transport company.
6.1. In case, if after arriving you can not find the representative of the transport company at the meeting point you should act according to the instruction indicated in your voucher and in the booking card in your Personal Account.
6.2. If it is detected, that the non-delivery of transfer service occurred through the fault of the transport company, Intui will refund your unfulfilled order in full (one unfulfilled segment of your order, if there were two segments in your order, one of which was not fulfilled), but this refund will not be more than the sum received by Intui after paying your booking.
6.3. If you had to take an alternative vehicle and the payment for it exceeded the price of your booked but non-delivered transfer, in order to compensate for this difference between your booked non-delivered transfer and an alternative variant, you should address directly the transport company, that did not render the transfer service.
7. Service rendering (transfer service rendering) not fully implemented and/or not fully corresponded to the quality.
7.1. If while getting on the vehicle and/or within transfer journey, you see, that the transfer does not correspond to the conditions indicated in the voucher, it is worse than indicated, you should solve this question on the spot with the representatives of the transport company, including contacting the transport company by the phones indicated in the voucher and act according to the instruction of the voucher.
7.2. If there is no possibility to solve the problem regarding service rendering in accordance with the conditions indicated in the voucher and/or to solve any other issue with the transport company on the spot, you should contact Intui according to paragraph 1.1. of the present Agreement.
7.3. If any of the conditions of the transfer service does not correspond to your expectations but corresponds to described in the voucher either legislative norms and requirements or cultural norms and requirements of that country where the transfer is rendered, we will not be able to accept such a complaint, no compensations and/or refunds in these circumstances will be made.
8. Our Responsibility
8.1. We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited for publishing information on our website about the Services the Suppliers provide; forwarding reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we forward to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
8.2. Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
8.3. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
8.4. Intui as well as the Transport company are not responsible for following circumstances:
- If you indicate incorrect information in the booking form and/or while order changing;
- If you did not check your voucher and did not communicate about mistakes;
- if your arrival and/or departure flight was cancelled, postponed and/or delayed;
- you did not get acquainted with the agreement and/or instructions of the voucher;
- you acted or did not act, but not according to the instructions of the voucher;
- your identity documents and/or travel documents and/or visa do not correspond to the requirements made to such documents (for example, and not only if there is such a situation), they can be expired;
- For any action or omission of a third party, whose activity we are not able to influence, for example your delay at the passport control, your delay by receiving of the luggage etc.
8.5.Intui is not responsible for following situations:
-The actions that can be acceptable for one culture, can also be offensive for another culture.
- If the vehicles or seats in the vehicle do not correspond to your expectations.
The information concerning pick up/drop off points within the transfer, Intui receives from the carrier companies.
9. Force Majeure
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.
10. Your Responsibility
It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number of the Transport company, the Supplier. You have to learn and read the instructions that are provided in your voucher. You have to follow the instructions provided in your voucher. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher, In case if you did not follow the instructions provided in your voucher.
11. Complaint forwarding
11.1. Please, send your complaints to Customer Support Center firstname.lastname@example.org.
11.2. All the complaints should be forwarded in a written form within 20 days since the date of the return transfer (or since the date of your transfer, if there was only one transfer segment in your Order).
11.3. We have the right to ask you for an additional information regarding the subject of your complaint and regarding the confirmation of measures you took in accordance with the instruction of the voucher. The complaints are investigated within 30 calendar days since the date, when Intui received your complaint and/or within 10 calendar days since the date, when Intui received an additional information from you.
11.4. The complaints sent later than within the time limits indicated in the paragraph 11.2 will not be accepted and investigated.
12.1. If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
12.2. We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
12.3. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.
12.4. A person who is not a party to our agreement or the agreement with the Supplier has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of either agreement but this does not affect any right or remedy of another party which exists or is available apart from that Act.
12.5. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
12.6. Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
12.7. Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
Intui.travel website is a property of "EasyUptur" LLP. (United Kingdom) , with its registered addresses at 3RD FLOOR 49 FARRINGDON ROAD, LONDON, EC1M 3JP, UK, and Head quarter is address in France: 919 chemin le plaisir, Quintal, Haute-Savoie , France , reg. company number OC367717 complies with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
The aim of this statement is to tell you how we will use any personal data you provide through the Intui.travel website or Intui app. Please read it carefully before you proceed.
2. COLLECTION AND RETENTION OF YOUR PERSONAL INFORMATION
We collect a range of personal data from you such as your name, address, debit card and credit card details (although we do not store all of your credit, debit card or account details for security reasons). We may also collect information about your usage of the website or app and information from any messages you post to the website or app and e- mails and letters that you send us.
3. HOW WE USE YOUR INFORMATION AND WITH WHOM WE SHARE YOUR INFORMATION
We use your personal information in order to provide transportation services and any other services and “extras” available to purchase on our website or app from time to time; to personalize your visits to our website or app; to manage your booking; and to bill you.
We may share your personal data with third parties including the third party principal suppliers of the transport services and/or extras for the purpose of processing and managing your booking.
We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.
We may use aggregated information for the purposes of tracking usage of the web site or app and in order to help us improve our website or app and for research and analysis purposes. We may pass this information to third parties. The aggregate information and statistics will not, however, include details that can be used to identify you.
As part of the booking process, we may make credit searches about you at credit reference agencies. The agencies will record details of any search whether or not your application succeeds. This information may be used by other subscribers for credit decisions. We may use credit scoring methods to assess your offer to make a booking and to verify your identity. Credit searches and other information which is provided to us and/or the credit reference agencies about you and anyone with whom you are linked financially may be used by us if credit decisions are made about you and anyone with whom you are linked financially or other members of your household. This information may be used for debt tracing and the prevention of money laundering as well as the management of our service to you. In addition, we may ask you to provide physical forms of identification and/or we may telephone to confirm your identity.
4. DIRECT MARKETING
We may use your information to contact you for your views on our website, app or services, and to notify you occasionally about important changes or developments to the website, app, services or your booking. If you have consented, we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing, and we may contact you by telephone, text or e-mail.
If you have consented, we may also share your details with other carefully selected organizations (including those in the travel industry) to enable such organizations to let you know about goods and services which may be of interest to you (by telephone, text and/or email).
5. TRANSFER OF YOUR INFORMATION OUTSIDE THE EU
We may transfer some of your information to countries outside of the EU including but not limited to the Republic of South Africa. Some of these countries may not have equivalent data protection legislation protection the use of your personal information. By submitting your information to the Intui website or app, you consent to such transfers taking place.
A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard disk so that the website can remember who you are/recognize your computer.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:
(i) to help us recognize you as a unique visitor (a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
(ii) to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on this website: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
6.2.Third Party Advertising
We may use a third party to serve advertisements on our site. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.
INTUI Site may contain links to other sites, intended solely for the user's convenience. Placement of such links on INTUI site is not a recommendation to their visit, these sites are self-contained and does not depend on INTUI site and its owners, so that the owners of INTUI site are not responsible for the content of such sites, quality of goods and services offered on them and the consequences of their visits by customer..
We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.
We will retain your information for a reasonable period or as long as the law requires.
9. SALE OF THE BUSINESS
In the event that the Intui business is transferred or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
10. YOUR RIGHT TO ACCESS INFORMATION
You are entitled to see the information held about you. If you wish to do this, please contact us at Intui.travel of "EasyUptur" LLP, 3RD FLOOR 49 FARRINGDON ROAD, LONDON, EC1M 3JP, UK. We may require you to provide verification of your identity and to pay an administration fee (which is currently £15, or local currency equivalent based on the Pound Sterling exchange rate) to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.
12. CONTACTING US
If you have any questions about this statement or your personal information, please contact us at Intui.travel of "EasyUptur" LLP, 3RD FLOOR 49 FARRINGDON ROAD, LONDON, EC1M 3JP, UK.