My flight is delayed - general information about the further transfer
60 minutes is the common waiting time of the transport company, that usually given to the passenger to complete the passport control, get the luggage etc.
Sometimes this time is reduced by 30 minutes (for small airports) or expanded to 90 minutes in a bigger airports. A maximum waiting time included in your reservation is indicated in your voucher.
If the flight arrived on time and the customer did not came to transfer in this time limit, it is considered a case of no-show of the customer in his transfer.
If the flight is delayed, the transport company tracks this delay, and if it is insignificant - the client will show up at the stated time limits.
If the delay is longer ( 2-3-6-12 hours) the transport company has the right to decline these changes of transfer service time in following cases:
- If the vehicle is not available for the new time;
- Shuttle bus is full and has no vacant places or it`s schedule is very accurate;
- Shuttle bus`es schedule is not provided for the night time.
If the car is not luxury or exclusive, it is correct to change the car with another vacant one.
However, this cases are also change from region to region.
The client have to inform the Carrier about the delays , because the monitors in the airport sometimes give non-relevant information.