In the most unlikely case, if this happens, then you need to write us a letter at email@example.com with all the details and circumstances.
We will forward your claim to the carrier company for investigation of the incident and provide you with a response within 23 business days . If it is determined that the transfer was not provided due to the fault of the carrier's transport company, then the amount for this transfer will be returned to your card.
If it is determined that you were late or did not show up for the transfer, or incorrectly entered the date, time or address, or did not provide your contact phone number when booking, or did not contact the carrier company on that day and hour about how to allow If there is a problem with the transfer, then no refund will be made.
How to contact the carrier company?