Cancellation and Refund
Cancellation of the Transfer can be made directly by on-line mode in the Personal Account anytime, before the first date of the booked transfer.
Transfer’s first date is the nearest date in the booking. For example, if you booked a both ways (there and back) transfer, it means transfer’s first date will be the date for a transfer “there”. It is impossible to cancel one of segments in the booking, as well as to cancel the second segment in the booking for a both ways (there and back) transfer.
If you need to change your date or time, or contact phone number, flight details – for this purpose you don’t have to cancel the booking. You can make changes yourself in your Personal Account.
After the Carrier company accept and confirm your changes, a new voucher will be sent to your email address.
You can check transfer cancellation conditions at a booking stage (while making a booking), also cancellation conditions are available in your Personal Account on Intui.travel website.
For each order, the Carrier company set their own time limit of free cancellation, it depends on the conditions set by the Сarrier company for your order.
There are 2 options:
- Transfer Cancellation without penalty is possible, if the order was canceled more than 5 days or more for the same types of transfers
- Transfer Cancellation without penalty is possible, if the order was canceled more than 48 hours or more for other types of transfers
If the booking of transfer is canceled less than the specified deadline in the order for free cancellation, the Carrier company will charge a penalty in 100 percent of the paid amount for the late cancellation.
If the transfer is cancelled in advance before the specified deadline in the order for free cancellation, in this case the amount that you paid will be refunded to you within 3-5 business days.
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