According to the User Agreement Terms and conditions, the client himself / herself cancels the order in the Personal Account at any time before the date of the first (or only) transfer segment.There is no payment for canceling an order in your Personal Account.
In a situation where the client cannot independently cancel the transfer in his / her Personal Account (for any reason), the client contacts the Intui support service.
Cancellation of an order at the initiative of the client through the Intui support service is possible only upon the client's written request to email firstname.lastname@example.org.
In this case, an amount of 10 EUR will be withheld and the refund amount will be reduced accordingly.
However, the Cancellation Terms and Conditions specified when booking and paying for the order remain in force and apply.
According to the terms of the Transport Company, if, at the time Intui receives your cancellation request, the cancellation deadline is due, the amount for the canceled order will not be refunded.